Refund policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Several types of products cannot be returned.
To make a return, you must provide us with a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us atequipe@aureabijoux.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an email atequipe@aureabijoux.com.

Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be informed that you have returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you ship an item valued over 75$, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.